He criticizes Apple Music and receives feedback from Apple

An unhappy Apple Music user wrote a long email to Apple to share some ideas on how to improve the app, even getting a response from Tim Cook’s office.

Tim Cook has always said that he reads most of the e-mails he receives from users, but it’s not very often that his office responds to a criticism. This time, user Dave B he told and shared the details of the story on Reddit, claiming he received a response from Tim Cook’s office after submitting one very critical email about Apple Music app.

In the message, Dave B shared some ideas on how to improve the Apple Music platform, which he considered very immature and not up to par with the competition. In particular, the user has compiled a list of new features to be integrated into the app:

  • Backend technology rebuilt with a more modern organization
  • Improved Album Matching
  • Better app performance on iPhone
  • Card “coming soon” redesigned with clearer visual elements
  • Improved playback screen
  • Improved folder management for playlists
  • Longer Lists on iPhone
  • Ability to zoom images with pinch-to-zoom
  • Discographies organized by release dates
  • Elimination of unnecessary animations
  • More modern and less flat design
  • Research priorities
  • More space in the library
  • Playlists / smart filters
  • Continuity of listening between devices
  • Ability to add your favorite songs, albums and artists
  • Star ratings
  • Tags and filters to improve navigation and discovery of new content
  • Ability to switch between audio formats
  • Correct duplicate genres
  • View and edit metadata on iPhone and iPad
  • Viewing analysis and playback statistics
  • Year-end recap on Spotify-style Apple Music listening
  • More options for viewing and sorting your personal library

Apple replied that it will take this feedback seriously and that the various ideas have already been shared with the Apple Music team. And you, how would you improve Apple Music?